Part Time Customer Support Representative - Rapid Response
What you will do:
In this role you get to take care of Weave's most valuable asset, its customers. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner. Additionally, you will get to learn the basics of computer networking and leverage that knowledge to perform basic troubleshooting, and issue resolution.
So, what's the skinny?
You'll. . .
Answer customer questions
Work with various offices to solve frequent minor problems
Resolve issues with basic troubleshooting
Save the day for our customersREQUIREMENTS
What do you need to accomplish the job?
You are customer obsessed. You are driven to make our customers smile and are willing to move a mountain to accomplish this.
Minimum of 1 year of Customer Support experience in general.
Ability to work 25 hours a week and maintain part-time status.
Ability to work in a fast-paced, busy Customer/Tech Support team.
Ability to multi-task to drive an amazing customer experience that makes our customers smile. This can be done through phone, chat or email channels.
Excellent communication skills both written and verbal as you will be, not only working with our customers, but also your peers to get issues resolved.
Basic tech support knowledge is a plus as you will be, dabbling in routers, firewalls, and networks.
What will make us love you:
Basic understanding of Weave software products (desktop & mobile).
Background in technology, computer skills, and customer service
Basic computer skills (working with browsers, spreadsheets, and text documents).
Ability to troubleshoot and resolve basic customer issues.
You are hungry to learn, caring towards others, and creative in your problem solving.BENEFITS
Why will you love us?
-Incredible culture and office space with an amazing view, onsite gym, snacks, lounge areas, and a barber shop
-Work that stays at work
-Best Maternity/Paternity leave ever