Customer Support Representative
Ok, first things first: What does Weave do? Well, Weave created and continues to develop the most innovative communication platform for small businesses in the industry. It’s a phone system that also serves as a hub for everything a business needs to thrive in today’s competitive climate (think: two-way texting customers, text reminders, scheduling, online reviews...just to name a few).
We’re able to provide brilliant software and customer service because we have incredible talent working at Weave. What’s more: 99% of our people recommend working at Weave to their friends… because we aren’t about that employee life. We’re about that people life. And the people of Weave are caring, creative, and hungry. (Let’s be clear-- by hungry we mean they have the drive to exceed their highest potential. They’re not actually hungry-- we have weekly team lunches and an entire cafe stocked with food to feed our small army.)
So if you like hard work, autonomy and can handle seeing a grown man walking around in a disturbingly realistic (yet very cool) sloth mask apply here.
What you will do:
In this role you get to take care of Weave's most valuable asset, its customers. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner. Additionally, you will get to learn the basics of computer networking and leverage that knowledge to perform basic troubleshooting, and issue resolution.
So, what's the skinny?
You'll. . .
Answer customer questions
Work with various offices to solve frequent minor problems
Resolve issues with basic troubleshooting
Save the day for our customers
What do you need to accomplish the job?
You are customer obsessed. You are driven to make our customers smile and are willing to move a mountain to accomplish this.
Minimum of 1 year of Customer Support experience in general.
Ability to work 25 hours a week OR 40 hours a week and maintain part-time OR full-time status.
Ability to work in a fast-paced, busy Customer/Tech Support team.
Ability to multi-task to drive an amazing customer experience that makes our customers smile. This can be done through phone, chat or email channels.
Excellent communication skills both written and verbal as you will be, not only working with our customers, but also your peers to get issues resolved.
Basic tech support knowledge is a plus as you will be, dabbling in routers, firewalls, and networks.
What will make us love you:
Basic understanding of Weave software products (desktop & mobile).
Background in technology, computer skills, and customer service
Basic computer skills (working with browsers, spreadsheets, and text documents).
Ability to troubleshoot and resolve basic customer issues.
You are hungry to learn, caring towards others, and creative in your problem solving.
Why will you love us?
-Incredible culture and office space with an amazing view, onsite gym, snacks, lounge areas, ping-pong, and a barber shop
-Work that stays at work
-Best Maternity/Paternity leave ever